This study is designed to answer why "patient capacity" (i.e. patient available abilities and
resources to enact self-care and access healthcare) is not regularly documented in the
Electronic Medical Record (EMR) in a way that is useful for clinicians.
Through the implementation of communication tools designed for patient capacity assessment
and engagement of stakeholders in a process of user-centered design, the study team
hypothesizes that the study can help clinicians elicit this information in conversation and
regularly document it in the medical record for future healthcare discussions.
- Patients who have one or more chronic condition and do not have any barriers to
consent (such as major cognitive disabilities) will be eligible for enrollment.