We recently conducted a client satisfaction survey and are pleased to share the results. If you are a client of ClinicalConnection.com and would like to complete the survey please contact us.

1. How would you rate your level of satisfaction with ClinicalConnection.com in regards to price?

84% of respondents were very pleased while 12% were moderately pleased and 4% were mildly pleased. Here are some selected answers:

  • Kathy Hann, DMI Research: Extremely pleased
  • Laurie Endean, Medical Research of Arizona: The price is unbeatable for advertisement.
  • Kay Vasden, Tampa Medical Group: Very satisfied
  • Val Davis, Delta Waves: Excellent
  • Kia Brooks, New York University: Price is great. Very reasonable.
  • William Patterson, Birmingham Research Group: Very pleased.

2. How would you rate your level of satisfaction with ClinicalConnection.com patient recruitment overall?

88% of respondents were very pleased while 12% of respondents were moderately pleased. Here are some selected answers:

  • Kathy Hann, DMI Research: Extremely pleased
  • Lawrence Feld, M.D., Horizon Clinical Research Associates: Good response rate.
  • Kay Vasden, Tampa Medical Group: Very satisfied
  • Val Davis, Delta Waves: Good, we get a couple of people a week on average that are interested in the study.

3. For what conditions or illnesses do you feel ClinicalConnection.com was GOOD at recruiting patients for?

Conditions listed included fibromyalgia, rheumatoid arthritis, cholesterol, hypertension, diabetes, sinusitis, gout, insomnia, depression, anxiety, among others. Here are some selected answers:

  • Kellie Harden, San Diego Clinical Research Center: It is good for studies that are difficult to enroll and for conditions that are hard to treat.
  • Kay Vasden, Tampa Medical Group: The responses were about equal in proportion to other media we have used per each therapeutic area. Studies that have a high level of interest (sexual dysfunction and fibromyalgia) had many more inquiries and difficult problems to treat (Rheumatoid Arthritis) while any condition that has many treatment options and which many prior treatments would exclude you (Osteoporosis) had less response.

4. For what conditions or illnesses do you feel ClinicalConnection.com was POOR at recruiting patients for?

Conditions listed included male overactive bladder and non-hodgkin's lymphoma. Here are some selected answers:

  • William Patterson, Birmingham Research Group: Complicated studies with lots of inclusion/exclusion criteria.

5. What do you feel are the best features of ClinicalConnection.com patient recruitment?

  • Kathy Hann, DMI Research: Easy to post [studies] on-line, seems to produce results
  • Sara Mast, Clinical Trials North Houston: Big database - got lots of patients replying
  • Laurie Endean, Medical Research of Arizona: Web sites have become a way for people to get information quickly and conveniently. People that are interested in participating in clinical trials can find out what is available and leave their names in a quick and convenient manner.
  • Lawrence Feld, M.D., Horizon Clinical Research Associates: Easy to post study. Reasonably priced. Good response rate.
  • Kay Vasden, Tampa Medical Group: Easy to use, tracks patient inquiries, shows other trials in the area, cost effective.

6. Have the employees of ClinicalConnection.com been helpful to you when you have had a question or a problem?

100% of respondents were satisfied with the client support team at ClinicalConnection.com. Here are some selected answers:

  • Kathy Hann, DMI Research: Yes, the response has always been quick and helpful.
  • Kia Brooks, New York University: The staff was very courteous and helpful.

7. Would you to recommend ClinicalConnection.com to a colleague?

100% of respondents would recommend ClinicalConnection.com to a colleague. Here are some selected answers:

  • Kathy Hann, DMI Research: I have but I hate to let the competition know about it.
  • Kay Vasden, Tampa Medical Group: I have recommended it to every sponsor and to colleagues.
  • Val Davis, Delta Waves: Yes, definitely.
  • Kia Brooks, New York University: Absolutely.

8. Was it easy to navigate our site to learn about our services or post studies?

  • 100% of respondents agreed that the ClinicalConnection.com website is easy to navigate.

9. Do you have any other comments for our staff?

  • Brian Raether, Arena Pharmaceuticals, Inc.: I would like to say that Clinical Connection was a tremendous success for our study and I would endorse your ad program to anyone that is need of help recruiting. Please feel free to use me as a reference for any potential client that isn’t sure about whether to use your services. Your program was a lifesaver for our study where we had a very limited ad budget.
  • Kathy Hann, DMI Research: Thanks for doing a great job. The cost of this service makes it a great way to contact potential subjects that already have an interest in and knowledge about research.
  • Lawrence Feld, M.D., Horizon Clinical Research Associates: Service has been good.
  • Kay Vasden, Tampa Medical Group: I think the web site is great for patients and sites. It is easy for me to use as a Site Director and provides good value for the cost. Your staff is friendly and helpful and always available to take calls.
  • William Patterson, Birmingham Research Group: We appreciate the job you are doing.
  • Georgina Southerland, Discovery Clinical Research, Inc.: You guys have been great with referrals, thanks so much.

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If you are a new clinic, or if you haven't listed any clinical trials on ClinicalConnection.com for at least 1 year, you can list up to three clinical trials free for the first month. Just use the promo code "Free Trial" when you create your clinic profile.


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